Gift Cards Policy



The purchase and use of CHOCOSINA gift cards (“Gift Cards”) entails the acceptance of these provisions. CHOCOSINA may modify these provisions without notice.

Each Gift Card is the property of CHOCOSINA. Gift Cards cannot be purchased using another Gift Card. Gift Cards have no value until activated upon purchase. Subject to the foregoing, Gift Cards can be purchased (i) at any CHOCOSINA store by using any of the means of payment accepted at CHOCOSINA stores, (ii) online through the Site by using any of the means of payment accepted thereon, or (iii) at any other outlet or website authorized to advertise, market, distribute and sell Gift Cards by using any of the means of payment accepted thereat.

Gift Cards are available in the form of: (i) physical Gift Cards offered for sale at CHOCOSINA retail stores, on the Site and at retail points of sale operated by other authorized vendors, or (ii) virtual Gift Cards offered for sale on the Site.

Gift Cards can be used to purchase any merchandise for sale in any CHOCOSINA store or on the Site.

GIFT CARDS ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES. The initial value of a Gift Card and any remaining balance thereon belongs to the holder of the Gift Card. Gift Cards should be treated like cash. CHOCOSINA is not responsible for loss, theft or unauthorized use of Gift Cards and is not responsible to replace the value of Gift Cards if such events were to occur. Gift Cards fraudulently obtained or used will not be honoured and will be cancelled. Where a virtual Gift Card is purchased through the Site, CHOCOSINA shall not be responsible for: (i) the non-receipt or any delay in the receipt of any Gift Card by its intended recipient for reasons beyond CHOCOSINA’s control, nor (ii) the confidentiality or unauthorized disclosure of any identifier, PIN, code or other credentials corresponding to the virtual Gift Card. The holder of a virtual Gift Card shall be fully responsible for maintaining the confidentiality and security of any identifier, PIN, code and other credentials corresponding to its virtual Gift Card and all transactions placed using its virtual Gift Card.

CHOCOSINA may use third party websites and/or service providers to facilitate the purchase and sale of virtual Gift Cards. CHOCOSINA does not operate, control, endorse or guarantee any such third party websites or services and makes no warranties of any kind regarding such third party websites or services. A virtual Gift Card issued or administered by any third party website and/or service provider will at all times be subject to the terms, conditions, limitations and disclaimers established by such third party including, where specified, that the holder of the Gift Card accepts and agrees to be bound by its applicable terms and policies.

Gift Cards can be used as often as the holder would like, until the outstanding balance reaches zero. Where the purchase price of merchandise is in excess of the outstanding balance on the Gift Card, the difference may be paid through any payment means accepted by CHOCOSINA. The remaining balance on a Gift Card may be verified at any CHOCOSINA store. No outstanding balance on a Gift Card is redeemable for cash, except where required by law and, in such event, only at a CHOCOSINA store.

Merchandise purchased with a Gift Card shall be subject to the same exchange and return policies as are applicable to merchandise purchased using other methods of payment. For information on our merchandise return and exchange policy, please refer to Shipping & Returns.



By using our website, you agree to the use of cookies. These cookies help us understand how customers arrive at and use our site and help us make improvements. Hide this message More on cookies »